Fenway Bark has worked extremely hard to find top notch Guest Services Specialists and we are delighted to announce that we have found a group of outstanding people to join our team who deeply embrace customer service and achieving excellence in their work.
What do our Guest Services Specialists do?
Simply put, they work with you to ensure that your furry family member gets the services he/she needs while in our care.
Guest Services Specialists are the first point of contact for you when you call Fenway Bark and are the same people who ensure your billing is correct, your questions are answered, and that you have the appointments you need in the future to ensure your pup, for example, has a mani/pedi on the books when the holidays roll around and you need your pup in your family portrait. Our Guest Services Specialists know our products and services and if they can't answer a question directly, will ensure we get a resource from the team to address your question quickly.
Our Guest Service Specialists will be answering the phone live starting December 13 to book your appointments, answer your questions, arrange tours and temperament testing. Fenway Bark's phone number is memorable, 617-464-4DOG! Until the 13th, please leave a message on our voice mail box or email us and we will return your call within 24 hours.
We apologize for the delay in launching our on line reservation system. We have given our webmaster some breathing room in light of some personal challenges in her family. We should be up and running by the 13th, we suspect.
We apologize for the delay in launching our on line reservation system. We have given our webmaster some breathing room in light of some personal challenges in her family. We should be up and running by the 13th, we suspect.
We would like to introduce you to one of
Guest Services Specialists today,
Rachel Costa!
Guest Services Specialists today,
Rachel Costa!
Rachael Costa has always had a passion for animals. Born and raised in Brookline, MA, she has always called the Hub her home. Her passion for animals is evident through her volunteer work with the Standish Humane Society and Fairy Dog Parents and the grooming salon she owned and operated for four years.
Rachel always enjoys seeing her regular clients and loves getting to know the new ones.
We know that you will enjoy working with Rachel as much as we do. Not only is she really knowledgeable but is also a consummate professional and a really delightful person! We are so happy she has joined the Fenway Bark team!
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