Showing posts with label reservations. Show all posts
Showing posts with label reservations. Show all posts

Sunday, November 6, 2011

Daycare Reservations



We want to thank each of you who have taken the time to share information about Fenway Bark with your friends, family and co-workers. It is the fabulous word of mouth from satisfied and enthusiastic clients, like yourself, that is allowing us to grow and expand our reputable services to the New England community.

To that end, I want to let you know that we are going to be building out a second large dog daycare group because last week, as well as this coming week, we look to be sold out in large daycare 2 of 5 days a week.  We are blessed to have many happy customers, both two and four legged!

Please make reservations for your dog's care as early as you know your plans so that we can ensure your dog can join us when you need us. Additionally, because the best practice from the American Boarding and Kennel Association is to have, at most, 15 dogs being overseen by one person, we want to make sure we have enough staff on hand to be able to remain compliant to that Gold standard for the safety of our guests and staff.  The other ABKA gold standard we have been compliant with is allowing at least 75 sf/dog on average for play space.  Please find AKC recommendations, too.

If your dogs are registered at Fenway Bark, you can make your reservations by email or by calling our concierge desk at 617-464-4364.  If your dogs are not registered at Fenway Bark for daycare, we encourage you to register soon, have your veterinarian fax records to Fenway Bark at 617-507-8271, and arrange a behavior assessment with our concierge.

Saturday, October 9, 2010

Today is International Dogs Rule Day! Prepare to Register Your Dog/Cat with Fenway Bark

Today, according to the Pedigree website, is International Dogs Rule Day.  The website provides you with 101 Ways to Show Your Dog You Love Them.  There are a lot of good ideas on this list, many of which I am sure your well loved dog appreciates you for already.

One thing your dog is hoping you will do to show him/her your love is to begin to prepare to register your dog at Fenway Bark!  It is only a matter of 10 days before we open our registration and reservation systems!  We are beta testing our system this week to shake out any bugs and all is going very, very well. 


What do we mean by "prepare to register" your dog?  Well, we are going to warn you in advance that our registration form is comprehensive (but efficient for multiple dogs!).  We ask a lot of questions so that we have as much information as we feel we need to ensure our future guests have a very positive experience from day one.  The information helps us ensure that your pet has current vaccinations, what type of playgroup is likely to work, and anticipate your pet's needs and more.

We offer an apology upfront for the length of the registration form but there is a very important benefit to you, the caring and thoughtful parent:  Once you register with Fenway Bark, the records are automatically accessible by our daycare staff, hotel staff, groomers, physical therapists, customer service specialists, food experts, and the entire professional staff of Fenway Bark. 

You no longer will have to provide individual providers with updated records on vaccinations, allergies, behavioral bug-a-boos, food preferences, medicine administration requirements, and more as long as long as you choose Fenway Bark's services for your pet's care (obviously if you choose services outside of Fenway Bark, you will need to continue to provide all the important records to your other care providers and keep those records up to date).  If you haven't been asked for this information by your groomer, dog walker, etc., it is one more reason you should consider Fenway Bark going forward.

Additionally, if you need to make a change to your pup's profile (e.g., change of medicine), you can go on our registration site any time of night or day and make an adjustment to your pet's registration to ensure that all the information is current and accurate. 



Even if you don't have plans to use Fenway Bark's services in the immediate future, we recommend that you carve out time between October 18 and October 31 to register your dog(s) and cat(s) so that when you have to make a reservation, all of your information is already up to date and you are ready to make a reservation without delay. 

Proactively registering your pets will reduce your stress when you get sent out of town for a business trip unexpectedly or a New England Nor'Easter changes your well honed travel plans and your pet care plans are suddenly shaken to their foundation.

Preparing is simple.

  • Make sure all of your pet's vaccines are up to date.  Our health requirements for dogs are on our website under game rules. Our cat requirements will be posted shortly.  

  • Secure a copy of your individual pet's veterinary records and complete the registration form.  Giving your veterinarian's office a window of a week or so to give you the form will put less stress on them and their busy days.

  • Make note of medicines and herbal remedies currently administered and the frequency it is provided.  

  • Have a digital picture of your pet ready to upload (optional but encouraged, particularly if you have multiple pets).

  • Finally, either ask your veterinarian or take a moment yourself to fax a copy of the vaccination record to Fenway Bark at 617-507-8271.  Make sure each pet's name is clearly noted on the form.
 We know this is a new system for securing all of your adjunct pet care needs in one place and it will be a new experience for you instead of trying to reach many providers with your valuable spare time.  Although it is new, we are confident you will like it! 

Welcome to a new world where the best vetted adjunct care and advice can be found under one roof (note: our advice is never a substitute for your veterinarian's sound advice). 



Welcome to a New World. . .Welcome to Fenway Bark!