September - December Event Calendar

We are really having too much fun.  Honestly.  

Although we don't have every event fully flushed out, we want to let you know about the items that are firm on the calendar so you can plan accordingly (and spread the word, we hope!)

September:

September 18 - Fenway Bark is a participant and sponsor of the Somerville Dog Festival!  Bring your critter and spend a beautiful 60 degree day with your fur family having some wholesome fun together!

September 20 - Fenway Bark appears on Jake the Vet on NECN at 8:15am!  If your pup was at Fenway Bark on the day of filming be sure to tell your friends to tune in!  We take no responsibility for your pup being followed around by the pup-arazzi afterward!

September 24 - Fenway Bark will have a booth at the New England Pet Expo at Shriner's Auditorium. Ten to fifteen thousand pet owners are expected!  Come and enjoy the fun!

October

October 3 - We are delighted to be a corporate sponsor of the Blessing of the Animals at St. Anthony's Shrine in Downtown Crossing.

In Mid October we will have a mentoring event for at risk youth to show them the special relationship between animals and people.  We would like to showcase the different jobs that dogs have and their handlers training and role.  If you have a K9 dog, a working dog, or a therapy dog you feel would be a good fit for our mentoring program and you would enjoy the opportunity to help at risk youth by sharing and mentoring at our program, please contact Jane for more information.

October 26 - Fenway Bark's evening Howl-o-ween parade and soiree!  Bring your pet in costume for some Halloween fun at Fenway Bark!  Refreshments will be served.  Miss Cleo Bella's mom, a superstar bartender in the Boston market, is formulating a spooky cocktail menu for the two legged guests.

December 2 - 3 - Fenway Bark's art showcase weekend for holiday shopping!  We will be bringing together some fabulous artists (many of whom are customers!) to come and showcase their pet-centric wares.  Come to Fenway Bark to find something special for the pet lover on your holiday list.  If you are an artist who would like to participate, please contact Jane for more information.


We have a number of other events in the works, many of which benefit the community, so stay tuned!

 Please Take a Moment to Share Your Great Fenway Bark Experiences with Others!

The team at Fenway Bark works very hard every day to earn your endorsement.  If you feel we are doing a good job, will you take a moment to share your experience on Google Places and Yelp?  If you feel we need to improve our services in any way, please contact Jane by email or call 617-464-4364.  Your kind words may help other thoughtful dog and cat families find their way to Fenway Bark, too.  

Next time you are at your veterinarian, please tell their staff if you are happy with your dog's or cat's experience at Fenway Bark. 

Remember that Fenway Bark has a reward and recognition program for telling others about Fenway Bark. Check it out here.

Survey Says. . .

Thanks to the legions (20% of our customer base!. . .seriously statistically significant) who filled out the Fenway Bark Fall survey!  We are delighted to learn about the things we are doing well, activities you feel are important, and whether we are meeting your expectations.

To that end, we will be sharing some of the survey data with you over the next month or two.  One survey statistic we are happy to share with you today is:

97.8% of the people who took the survey were highly likely to recommend Fenway Bark to others! 

Thank you.  We are humbled by the overwhelming support of our business.  We are the little engine that could and in this economy, you are the fuel that get us up the hill!

Did you know . . .

• Fenway Bark is offering limited pick up and drop off service for daycare in Back Bay, Cambridge, Fenway and the North End at no additional cost for routine riders with daycare packages?

• We offer grooming 5 days a week and as we get busier, we will expand our grooming services to 7 days a week?  Grooming appointments are available Tuesday - Saturday by our two professionally trained and certified groomers.  The feedback from the vast majority of our customers who have used our grooming services has been super positive

• Fenway Bark has the longest day care hours in the Boston Metro area?  Hour for hour we have the most economical daycare in the City, as well.  We appreciate the fact you recognize that having exceptionally long daycare hours of professionals overseeing the care of your pup may cost a little more but that the convenience of the hours and the quality of the care is worth it. 

• Fenway Bark provides 24/7 check in and check out service for boarding.  We don't charge extra for late night check outs or require you to buy extra nights because the facility is closed like others in the market.  We know that when you get back from traveling you want your dog not a "closed" sign at a kennel.  We know that because we have dogs, love dogs, and built a business based on our own experiences of not being able to pick up our dog when we returned home.  Our boarding customers know that it costs less to board at Fenway Bark because we work on a 24 hour clock, not on the number of days which usually adds up to be a lot more.

• Based on the survey, over 90% of our customers believe our staff is both professional and friendly?  We have some work to do in a couple of areas and we know we are not perfect but with the help of your feedback we will continue to improve.   We don't tolerate unprofessional behavior and as we continue to refine our line up, our expectations of customer first becomes more evident.  If someone from our team provides you with exceptionally good service, please take a moment to let Carmine, Jim or I know so we can reward exceptional service. 

• According to the survey, most of our customers feel we offer better customer service than other businesses they patronize?

• Fenway Bark is offering fine photography sessions with Muddy Paw Studios on October 22 and 29 at Fenway Bark.  Sittings are $400 and $200 of the fee can be used as a credit toward the purchase of product.  Sittings are approximately 1 hour.  If you would like to arrange a sitting so that you have photographs for holiday gift giving and holiday cards, call the concierge at 617-464-4364 to purchase your sitting.  You can also email the concierge for your convenience.

Finally, I just want to say "thank you" to all of your for your support and bringing your family, co-workers, and friends to Fenway Bark for tours.  We appreciate every customer that chooses us for our services and are grateful for your support and enthusiasm.

We hope to see you at our future events!

Warmly,

Jane